We are pleased to offer shipping to a wide range of countries. However, it is the responsibility of the buyer to ensure that the items they order comply with the laws and regulations of their local jurisdiction.
Before placing an order, please verify that our products are permitted for import into your country and that you adhere to any applicable local regulations regarding the items you wish to purchase.
For more detailed information about shipping to specific countries, or if you have any questions regarding our international shipping policy, please contact our customer support team at [email protected].
Yes, BrassKnucklesMaster operates in full compliance with applicable laws and regulations.
Our website is designed to adhere to legal standards in the jurisdictions where we operate. However, the legality of specific products can vary depending on your location.It is the responsibility of the buyer to ensure that the products they wish to purchase are legal in their jurisdiction.
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We can accommodate changes or cancellations as long as your order has not yet been shipped.
Once your order has been dispatched, we are unable to make any modifications or cancellations. In such cases, you will need to follow our standard return process if you wish to return or exchange the item.
To track your order, you can visit the page to check it using your order ID and email. Visit: Track order.
Or you can follow these steps:
Log in to Your Account: Access your account on our website and navigate to the “my orders” section.
Find Your Order: Locate the specific order you want to track.
Track Your Shipment: Click on the tracking number provided with your order details. This will direct you to the carrier’s website where you can view the current status and estimated delivery date.
Yes, we offer a 3-year warranty on our products, covering any defects in materials or workmanship. If you experience any issues with your purchase within this period, please contact our customer support team at [email protected] to initiate a warranty claim.
In addition to our warranty, we also provide a 60-day return and exchange policy. If you are not completely satisfied with your purchase or if the product does not meet your expectations, you can return or exchange it within 60 days of receipt. Please refer to our Return and Refund Policy for more details on how to proceed with returns or exchanges.
If you encounter any issues with your order, our customer support team is here to help. You can reach out to us in the following ways:
Email: Send a detailed message to [email protected]. Please include your order number and a description of the issue to help us assist you more efficiently.
Contact Form: Visit our website and use the “Contact Us” form located in the footer or on the “Contact” page. Fill out the required fields and provide information about your order issue.
Our team is committed to resolving your concerns as quickly as possible. We aim to respond to all inquiries within 1-2 business days.
We currently accept payments via major credit cards. If you have any questions or encounter issues with payment, please contact our customer support team at [email protected] for assistance.
PayPal may not accept payments for products that may be categoried as weapon, so we will not provide PayPal to reduce any inconvenience it may brought to you.
Yes, we offer international shipping to a variety of countries. Please note that international orders may be subject to customs duties, taxes, and other import fees, which are the responsibility of the buyer.
To check if we ship to your location and to get an estimate of shipping costs, please enter your address during checkout.
If you receive a damaged or incorrect item, please contact our customer support team as soon as possible at [email protected]. Provide us with your order number, a description of the issue, and any relevant photos of the damaged or incorrect item.
We will assist you in resolving the issue by either sending a replacement or issuing a refund, depending on your preference and the circumstances.
To return or exchange an item, please follow these steps:
Contact Us: Reach out to our customer support team at [email protected] to initiate the return or exchange process. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
Prepare the Item: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and any free gifts or promotional items that came with the purchase.
Return Shipping: Our customer support team will provide you with a return shipping address and instructions. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
Process Time: Once we receive the returned item(s), we will inspect them and process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.
For more details, please review our Shipping & Return Policy.
Once we receive your returned item, we will process your refund within 5-7 business days.
The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
